Order, Payment & Delivery for Timber Cladding, Decking & Timber Products (UK)

This page covers how to place an order with Timber Cladding Specialists, which payment methods we accept, and what to expect from UK delivery for timber cladding, decking boards, timber wall panels and related products. If you need a confirmed lead time for a specific project, please contact us before ordering and we’ll confirm production and delivery timing for your exact specification.

We supply trade and residential customers across the UK. Delivery arrangements vary depending on product type, order volume, treatment requirements and the delivery postcode. Where a project is time-sensitive, it’s always best to request a quote and confirm lead times early so your build schedule stays predictable.

How to Place an Order

You can order online through our website, request a formal quotation for larger projects, or speak with our team if you’re matching an existing façade, working to a specification, or coordinating delivery with multiple trades on site.

• Online orders: Select products, choose quantities, and complete checkout.
• Quote-led orders: Ideal for project pricing, mixed baskets, or where you need confirmation of lead times and logistics.
• Trade support: If you require delivery planning, phased deliveries, or product advice, contact us before ordering.

If you are unsure which timber is right for your project, our team can help you compare performance, durability, stability and appearance across different timber cladding and decking options.

For project enquiries, please use our quote form: Request a Quote.

Payment Methods

We accept secure payment options for online and quote-led orders. Payment availability may vary depending on order value and order type. If you require a pro-forma invoice or confirmation of payment details for your accounts team, we can provide this on request.

• Card payments: Debit and credit card payments through secure checkout.
• Bank transfer: Available for quote-led orders (details provided on invoice).
• Trade / project payments: Where applicable, we can support invoice-led workflows for larger projects.

Once payment is received and the order is confirmed, we schedule production (if required) and allocate delivery based on the product type, treatment schedule and delivery location.

Delivery Across the UK

We deliver timber cladding, timber decking and related products across the UK. Delivery timing depends on stock status, manufacturing/treatment requirements and the delivery postcode. Some products require additional processing time (for example, specialist finishes or treatments).

Typical Delivery Expectations

As a general guide, stock items can often be dispatched faster, while made-to-order, finished or treated products may require additional time. For the most accurate ETA, we’ll confirm lead times when you order or when you request a quote.

• Stock items: Usually quicker to dispatch, subject to volume and courier allocation.
• Made-to-order items: Production time applies before dispatch.
• Treated / specialist finishes: Treatment or finishing schedules may extend lead times.

If you are ordering fire rated cladding, confirm the required specification early so we can plan treatment slots and delivery dates appropriately.

Delivery Access & Offloading

Timber orders can be long and heavy. Please ensure suitable access for the delivery vehicle and a safe offloading area on arrival. Depending on delivery method, deliveries may be kerbside. If your site has restricted access (narrow lanes, timed access, soft ground, limited turning space), let us know before dispatch so we can plan the correct vehicle type.

• Site readiness: Make sure the drop area is clear and accessible.
• Access restrictions: Inform us in advance about width limits, height restrictions, or timed deliveries.
• Handling: Larger orders may require additional help on site to move materials safely once delivered.

Delivery Costs

Delivery costs depend on order size, product length, weight, and delivery location. Where delivery pricing cannot be accurately calculated online (for example, mixed baskets or long-length materials), we will confirm delivery costs as part of the quotation or order confirmation.

If you are planning a larger project or want to bundle items to reduce delivery cost per m², request a quote and we’ll help you structure the order efficiently.

Order Changes, Cancellations & Returns

If you need to amend an order, contact us as soon as possible. Changes may be limited once production, cutting, treatment or dispatch has begun. Made-to-order items, cut-to-length timber, and treated products may not be eligible for cancellation once processing starts.

• Order amendments: Contact us immediately for changes to quantities, delivery address, or timing.
• Made-to-order / treated items: May be non-cancellable once work has started.
• Returns: Where returns are accepted, items must typically be unused and in a resalable condition.

To discuss an existing order, please contact us via: Contact Us.

Checking Your Delivery

Please check goods on arrival where possible. If packaging is damaged, note it at delivery and contact us promptly with photographs. This helps us resolve issues quickly and minimise disruption to your project timeline.

• On delivery: Check for obvious damage and count visible bundles/packs.
• Report issues quickly: Send photos and details as soon as possible after delivery.
• Storage: Store timber flat, dry and ventilated until installation.

Delivery FAQ

Need Help Before You Order?

If you need help choosing products, confirming lead times, or coordinating delivery for a specific build schedule, contact us and we’ll advise on the best approach.

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